Campus Dental Clinic

Campus Dental Clinic was struggling with multiple critical business challenges that were limiting their growth and profitability. They faced difficulty attracting new patients due to poor online reputation and negative reviews. Their appointment schedules were inconsistent with high cancellation rates, creating unpredictable revenue and wasted resources. Finding and retaining qualified staff was an ongoing problem that affected service quality. Additionally, their limited clinic hours were restricting revenue potential and preventing them from serving more patients who needed care outside traditional business hours.

Our business consultant led a comprehensive transformation across all areas of the practice. We started with an in-depth operational audit to identify inefficiencies and pain points. We then launched an aggressive reputation management campaign to address negative reviews, encourage satisfied patients to share their experiences, and rebuild the clinic's online presence on Google and social media platforms. A targeted social media marketing strategy was developed to attract local patients and showcase the clinic's services, team, and patient success stories. We implemented a robust HR recruiting strategy with improved hiring processes, competitive compensation packages, and comprehensive staff onboarding programs to ensure consistency and retention. Finally, we optimized the scheduling system to reduce cancellations and expanded clinic hours to maximize appointment capacity and revenue opportunities.